CASE STUDY
Real-Time Dealer ETA Visibility
How Aditheos built an SAP CAP application that gave automotive dealers live delivery estimates — directly from assembly line data — eliminating factory call queues and enabling confident customer commitments at the point of sale.
Industry Automotive | Duration 3 Months | Region Australia | Stack SAP CAP · Fiori · S/4HANA · BDC
BACKGROUND
A dealer network with no visibility into the factory
The Australian division of one of the world’s largest automotive manufacturers operates an extensive dealer network across the country. Vehicles are built to order — meaning delivery timelines depend directly on fitment selection, parts availability, and assembly line scheduling.
Dealers are the primary customer touchpoint and are responsible for quoting delivery windows at the point of sale. But with no direct access to factory systems, every ETA query meant a phone call or email to internal planning — a slow, manual process that frustrated dealers and customers alike.
CLIENT
Global automotive manufacturer — Australian operations
ENGAGEMENT
Specialist subcontractor — partner delivery team
DURATION
3 Months
TECHNOLOGY
SAP CAP · SAP Fiori · S/4HANA · SAP BDC
THE CHALLENGE
Three problems, one root cause
No system connected dealer queries to factory scheduling — creating friction at every stage of the customer journey.
Lost Sales Momentum
Customers left the showroom without committing because dealers could not provide a confident delivery estimate on the spot.
Manual Enquiry Overload
Factory and planning teams fielded constant dealer calls for delivery information — pulling focus away from production scheduling.
Inaccurate Delivery Windows
Quoted ETAs were often inaccurate, leading to customer escalations, dissatisfaction, and reputational risk at the dealership level.
WHAT WE DELIVERED
A purpose-built SAP CAP application, end to end
Dealer ETA Enquiry Application
A Fiori-based interface allowing dealers to select a vehicle configuration and fitment option, then instantly receive a calculated delivery estimate based on live assembly line availability — no phone call required.
SAP CAP Backend
Application logic built on SAP Cloud Application Programming Model, enabling clean OData service exposure, flexible business rules, and a scalable cloud-native architecture ready for future extension.
S/4HANA Integration
Vehicle order and configuration data pulled directly from the S/4HANA backend — ensuring dealers work from the same live data as internal planning teams, with no information lag.
Factory Data via SAP BDC
Assembly line scheduling and fitment availability sourced from factory systems via SAP BDC — giving the ETA engine a production-accurate, real-time data foundation.
THE OUTCOME
From manual call queues to instant digital answers
The application fundamentally changed how dealers engage with the factory — and how customers experience the buying journey.
%
of dealer ETA queries answered without a factory call
%
reduction in manual dealer-to-factory enquiry calls
months to design, build and deliver the full application
%
dealer users with live access to factory scheduling data
- ✓ Dealers quote delivery ETAs live in the showroom — no factory call required
- ✓ Planning teams freed from inbound dealer enquiry interruptions
- ✓ Customers receive accurate, data-driven delivery windows at point of sale
- ✓ CAP architecture ready for extension to additional fitments and dealer regions
TECHNOLOGIES USED
SAP CAPSAP FioriSAP S/4HANASAP BDCOData ServicesSAP BTP
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